Refund & Returns Policy
At Hub Workwear, we want you to be satisfied with your purchase. If you need to return an item, please review the following policy. This policy should be read together with our Terms and Conditions and Shipping Policy.
Change of Mind Returns
If you have changed your mind or the product is not suitable, we may accept a return subject to the following conditions:
Returns must be requested within 14 days of receiving your order.
Products must be unused, unworn, unwashed, and in their original condition.
- All original packaging, tags, manuals, and accessories must be included.
- Proof of purchase is required.
- Clearance, discontinued, customised, decorated, embroidered, printed, and special-order items cannot be returned unless faulty or required under Australian Consumer Law.
- Customers are responsible for return shipping costs for change-of-mind returns.
- Original shipping charges are non-refundable. Please refer to our Shipping Policy for details on shipping costs.
Before returning any item, please contact us to obtain a Returns Authorisation Number (RAN). This helps us process your return efficiently.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds are typically processed within 5–10 business days.
- Original delivery charges are not refundable unless required under Australian Consumer Law.
Exchanges
If you require a different size or colour, please contact our customer service team. Exchange requests are subject to stock availability.
Customers may be responsible for any additional shipping costs associated with exchanges. See our Shipping Policy for more information.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, defective, or not as described, please contact us as soon as possible with details and photographs where applicable.
Where a product is confirmed to be faulty, damaged, or incorrect, Hub Workwear will provide an appropriate remedy in accordance with Australian Consumer Law, which may include:
- Repair
- Replacement
- Refund
Where applicable, reasonable return shipping costs for approved faulty items will be covered by Hub Workwear.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in our Terms and Conditions or this policy limits or excludes rights available to consumers under Australian Consumer Law.
Related Policies
Please also review our:
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Hub Workwear
Unit 2, 15 Comserv Loop
Ellenbrook WA 6069
Australia
Email: info@hubworkwear.com.au
Phone: +61 482 014 458
Phone: +61 435 153 423
Website: www.hubworkwear.com.au